Client Information

Things to know and what you get when you are our client.

Service Quality

Krurungal is currently working to become ISO 9001 certified. This means that we comply with a range of management and operational requirements that ensure we deliver quality and safe services to you.

We are committed to delivering quality services and continuously improving our service delivery. We operate in accordance with comprehensive policies and procedures, which are reviewed regularly and incorporate client feedback.

Your Rights

Krurungal respects and fully commits to upholding the rights of all people. We are also committed to ensuring you, our clients, are aware of your rights and responsibilities and can be confident in exercising them.

View our Client Charter

Privacy and Confidentiality

Krurungal values and respects the privacy, confidentiality and dignity of our clients and their families, as well as our staff. We collect, use, protect and release personal information in full compliance with all relevant State and Federal privacy legislation.

View our Privacy Statement

Freedom from Harm, Abuse and Neglect

When visiting our office or taking part in our services, you have the right to be free from harm and any form of abuse or neglect. Krurungal treats any allegation of abuse, assault or neglect very seriously. Allegations may be subject to both mandatory reporting and police involvement. If you have any concerns or are aware of a situation where abuse or neglect may be occurring, please notify a Krurungal staff member.

Krurungal employs skilled staff who respect the rights of people with disability, are aware of current policies and legislation pertaining to abuse, neglect and unexplained absences and will support people and their families, guardians and advocates to access complaint mechanisms and raise any concerns they have about our services. All staff undergo comprehensive criminal history screening and other mandatory checks prior to employment.

Feedback, Compliments and Complaints

Compliments, complaints and other forms of feedback provide Krurungal with valuable information about client satisfaction and an opportunity to improve upon all aspects of our service.

Provide Feedback or Make a Complaint

Accessing Krurungal’s Services

We aim to provide accessible services to you that are safe, engaging and responsive to your support and communication needs. You can access services with Krurungal by enquiring with us directly or being referred by another organisation.

Where for any reason services cannot be provided, we will assist you with referrals and support to access alternative services.
You can request our full Service Access Policy and Procedure from any staff member
If you’d like to know more about any of our programs, get in touch.

Contact Us

Fees and Charges

While many of our programs are government funded and therefore free to clients, others do require payment. If you do need to pay fees, we will discuss prices with you before providing services and set them out clearly in a Service Agreement. We will also provide you with regular invoices and statements to assist you to manage payment for our services. If you have difficulty paying your fees for any reason, we encourage you to discuss this with a staff member.

Work Health and Safety

Krurungal is committed to providing services in a safe and healthy environment. Work Health and Safety (WHS) is the responsibility of all Krurungal staff, volunteers, clients, families, carers and visitors. We ask that you report any hazards or risks you become aware of and act in a way that protects yours and others’ health and safety when visiting our office or participating in our services.